Sliding Fee Program
Patients who wish to participate in our sliding-fee-program are encouraged to ask for a Sliding Fee Application Form which includes verification of income.  In addition, proof of address and picture identification required.  In order for a patient to qualify for the sliding fee program, the information must be provided at the time of the visit.  If the qualifying documentation is not provided, the patient will be responsible for 100% of the cost for services rendered.

Appointments
We see patients on an appointment basis.  Please call for an appointment.  We do our best to accommodate same day appointments for urgent care needs.

After Hours
For emergencies after the clinic is closed, you will need to call 911 or you local emergency services.

Prescription Refills
Please expect 48 hours for prescriptions to be refilled.  We ask patients to plan appropriately to avoid allowing prescriptions to run out.  If your prescriptions allow for refills, please ask your pharmacist to request your prescription refills to speed up the process.

Lab Results
Please allow a minimum of three working days for the results of your lab tests to come back to us from the lab.  If you have an appointment, your results will be discussed at the time of your visit.  If you do not have a scheduled appointment, your lab results will be reviewed by the clinical staff, and you will be notified if follow up is necessary.  If your lab results are normal the patient will not receive a phone call from the clinic.

Call Backs
The staff make their call backs in the order in which they are received.  Please allow enough time for them to call you back.  Emergencies will be handled immediately.

Billing Inquiries
For billing inquiries, please call our billing department at (775) 887-1590 or (800) 787-2568 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday. If you should encounter a "recording", please leave a message and a billing person will call you back.

Payment for Services
Co-payments are due at the time of the office visit.  For patients who qualify for our sliding fee program, the patient's percentage is due at the time of service.  Our clinics accept Visa, Master Card, Discover Card, Travelers Checks, Personal Checks (with identification) and Cash.

Medical Records Release
If you should need your medical records for any reason in the future, you will need to sign a "Release of Information" in our office.  The release must include a complete address of where your records need to be sent.  Please allow one week to process the copying of your chart.  There may be a charge for this service.

HIPAA (Health Insurance Portability and Accountability Act)
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Download the full notice *.

Mammography
Our Mammovan visits most of our clinic sites. Please call (toll-free) 1-877-581-6266 for the schedule and to make an appointment. The sliding fee program is available for Mammovan patients.

Patient Comments
We are continuing to strive to provide quality patient care and excellent customer service.  We look forward to working with you to meet your heath care needs.  We invite you to make comments regarding your care and our service.

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